Call Center Manager managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations; carrying out needs assessments, performance reviews and cost/benefit analyses; setting and meeting performance targets for speed, efficiency, sales and quality; ensuring all relevant communications, records and data are updated and recorded; advising clients on products and services available; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; maintaining up-to-date knowledge of industry developments and involvement in networks; monitoring random calls to improve quality, minimise errors and track operative performance; coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; reviewing the performance of staff, identifying training needs and planning training sessions; recording statistics, user rates and the performance levels of the centre and preparing reports; handling the most complex customer complaints or enquiries; organising staffing, including shift patterns and the number of staff required to meet demand; coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes; forecasting and analysing data against budget figures on a weekly and/or monthly basis. • Experience in Medical or Retail business is an asset. • Males • Good Looking. • Exempted or completed military service • Full time employment. • Good Computer Skills, good Knowledge of English language. • Age ( 29-33).